Do you have questions about your order, our fragrances, or need support? Our team will be happy to help!

The fastest and most effective way is our chatbot – you can find it as an emblem in the bottom right corner .

You can reach our customer support directly via the chatbot and in most cases receive an immediate and appropriate answer, or we can address your request directly.

Note regarding email inquiries

Our customer support team works actively on all inquiries every day.

Due to the currently very high volume of emails, processing may take 24–48 hours before you receive a response.

➡️ Tip: If you need help quickly, please use the chatbot first – this is the fastest way for us to assist you.

Thank you so much for your understanding and patience!

Your ELUSA Support Team